SAP Service Execution Owner- Extended Delivery Services 

India, Karnataka, Bengaluru 

187044898

What you'll do:

In addition to this you will be responsible to drive improvement projects and manage the service quality of our delivery teams (Managed Service Model).

• Single point of contact for the customer-facing unit regarding EDS topics to ensure high service quality and customer satisfaction.

• Lead the EDS alignment call with internal stakeholder such as other TechOps units.

• Follow-up with EDS delievery team in case of any delay in ticket processing or planning of activities.

• Coordination & Escalation handling for EDS topics

• Collect regular feedback from TSM about EDS team performance.

• Reporting and performance review for EDS support (Alert & Incident management, SR)

• Run improvement initiatives to optimize service delivery.

What you bring:

• 5 to 8 years of experience as a Technical Consultant or Technical Project Lead

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management

• Good background in software architecture and cloud technology

• Good knowledge in SAP Business Technology Platform

• Experience in ITIL and IT Service Management processes

• Fluent in English (written & spoken)