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SAP Returnship SAP Basis Service Execution Owner India, Karnataka, Bengaluru 623394003
Yesterday
What you’ll do:
As an IT Technology Consultant, you will be responsible for:
- Driving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc.
- Service management related activities to ensure efficiency and quality of service from the managed service providers.
- Contribution towards troubleshooting and de-escalation efforts.
- Presentation to senior management on service delivery, improvement initiatives, projects etc.
- Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination with global delivery team / crisis handling / de-escalation initiatives
- Driving war rooms for critical escalations
What you bring:
You will need to be
- BE / B.Tech / MCA from a well reputed institute
- SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
- ITIL Foundation certified
- Project member in a large environment and able to work effectively in big and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during APJ / EMEA working hours
We are looking for someone who has
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