Amazon Support Associate II OTS-KILN Global Air 

United States, New York 

182280151

About OpsTech IT
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.Key job responsibilities
Responsibilities include, but are not limited to- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.A day in the life
This site is a night shift only site
Shift Hours: 3:30pm - 2:00am EST
Schedule: Wednesday - Saturday

- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service