Red hat Senior Technical Support Engineer - Red 

Italy 

182249022

What will you do:

• Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on-premise deployments)

• Resolve our customers’ complex issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio

• Diagnose and troubleshoot technical problems as well as provide the root cause analysis

• Build on your expertise by going through intensive onboarding, which includes taking RHEL and RH Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio

• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience

• Contribute to the global Red Hat knowledge management system

• Collaborate with your colleagues on different side projects, contribute to the success of the global team and / or contribute to the OpenSource community.

What will you bring:

• Excellent communication skills, ability to analyze and effectively resolve complex customer issues

• Professional experience with configuring and troubleshooting OpenShift or Kubernetes with its components such as logging, monitoring, networking, storage, Service Mesh

• Previous professional Linux system administration experience

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Team player attitude, open-minded and collaborative approach

• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills