Boston Scientific Customer Education Specialist II 

United States, Minnesota, Arden Hills 

181915417

Your Responsibilities will Include:

• Develop core training plans and create courses and content for new product rollouts and legacy capital equipment products.
• Assess the approach and methodology of training materials to maximize impact and minimize training time per target audience.
• Assist with the planning, development and Implementation of training programs for the global technical service and customer care teams.
• Define curriculums by assessing and analyzing customer requirements and training needs.
• Work cross-functionally on projects and collaborate with service engineering teams to ensure requirements are properly scoped to include: knowledge transfer, content identified, delivery methods, course maintenance, and program updates. Maintain a process for change management.
• Interface with R&D, development engineering, manufacturing operations, and technical groups within and external to the company to ensure the content of developed material meets the training requirements and provides the instructor with accurate information.
• Continually test the effectiveness of created training; review, modify or update as necessary.
• Utilize software and technology in alignment with the best methodology to deliver the best instructor-led training presentations, virtual instructor-led training workshops, course work, eLearning, and certifications, and maintain related materials in the corporate Learning Management System (LMS).
• Manage Arden Hills' onsite Training Center and coordinate schedules, rooms, supplies, equipment needs, and other class preparations with instructors.
• Schedule instructor-led courses to facilitate the most timely and effective class sessions.
• Partner with other organizations/regions to assess training programs to improve, streamline, consolidate, and reapply best practices for training programs.
• Own and manage digital display content in Arden Hills' Capital Equipment Technical Services (CETS) office area. Work with leadership and onsite resources to coordinate/organize/publish multimedia playlists on rotation and for visitor tours as needed.
• Contribute and maintain product/process info on SharePoint sites as needed.
• Serve as Caretaker of all CETS-related paper records stored/archived in Arden Hills

Required Qualifications:

• Bachelor's degree with a concentration in instructional design, learning science, technical writing, or related discipline.
• 3+ years of experience in the design and development of technical training programs
• Expertise in technical writing and specialty documentation (tutorials, quick guides, technical bulletins, workbooks, instructional guides).
• Strong communication skills (interpersonal and digital), technical writing, and presentation skills. Creative and detail-oriented, focusing on content accuracy, flow, and effectiveness.
• High-level relationship-building skills in developing connections between the team and partners.
• Strong leadership skills with an emphasis on collaboration and personal initiative.
• Strong attention to detail and deadlines.

Preferred Qualifications:

• Demonstrated ability to create clear, easy-to-navigate, informative, accurate, well-designed, and functional websites that provide content consistent with the organization's message.
• Experience working with senior leadership to support communication activities as needed.
• Experience using MS Office Suite (Teams, PowerPoint, Word, Excel, SharePoint), Articulate software, or similar.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.