Capital One Café Coach - New York City 

United States, New York, New York 

181241830

SoHo (22075), United States of America, NEW YORK, New York Café Coach - New York City

Here's what we're looking for in you:

- You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.

- You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.

- You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.

- You're friendly and engaging and can connect with Café visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.

- You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.

- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification

- At least 2 years of Customer Service, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications:

- Bachelor's Degree

- 3+ years of Customer Service, Retail, or Financial Services experience

- 2+ years of People Management experience

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.