KLA Technical Support Engineer 

United States, Arizona, Phoenix 

180655227

• Responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticatedoptical/electro-mechanicalequipment, computer systems coupled with sophisticated software solutions.
• Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites.
• Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs.
• Working with engineering teams, host meetings of multiple teams to discuss technical issues in details and drive toward solution.
• Recognize standardization action and drive postmortem plans.
• Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%.
• Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
• May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA personnel.

• Preferred qualification: Fundamentalunderstanding/experiencein troubleshootingoptical/electro-mechanicalsubsystems.
• Preferred qualification: Experience in KLA's Laser Scanning Systems.

Minimum Qualifications

• Bachelor's Level Degree and related work experience of 5 years OR equivalent work experience

• Experience with optomechanical and/or mechatronics subsystem troubleshooting.

or at +1-408-352-2808