Fortinet Helpdesk Specialist 

Canada, British Columbia, Burnaby 

179885366

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, through ticket system or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job Experience Required:

• 1+ years in overall IT support experience
• Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
• Ability to multi-task in a dynamic environment with changing priorities
• Support experience for Windows AD, Windows, Mac OS, and Linux
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Team/results-oriented, flexible, proactive, self-starter
• Strong communication skills, both written and verbal, and organization skills
• Excellent customer service skills

Educational Requirement:

• Bachelor's Degree in Computer Science or Engineering preferred

The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.