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Elementor Helpdesk Specialist 
Israel 
598726954

Yesterday
Responsibilities
  • Provide technical support for end-users, troubleshooting software, hardware, and network connectivity issues.
  • Manage and support Okta, Jamf, Intune, Slack, Google Workspace, and other SaaS applications.
  • Oversee Jira ITSM for handling IT service requests, incidents, and projects.
  • Organize and manage IT inventory and asset tracking.
  • Take charge of meetups and all-hands meetings—from AV setup and live streaming to smooth, real-time troubleshooting—to ensure an engaging and seamless experience for both in-person and remote participants.
  • Proactively identify and resolve IT issues, ensuring minimal disruption to operations.
  • Implement and enforce IT security and compliance best practices.
  • Collaborate with various teams to enhance IT processes and workflows.
  • Document IT procedures, FAQs, and troubleshooting guides for internal use.
  • Support onboarding and offboarding processes, ensuring efficient access provisioning and deprovisioning.
  • Stay updated with the latest IT trends and recommend improvements for better efficiency.
Requirements
  • Proven experience in IT support, system administration, or a similar role with a minimum of 3+ years in SaaS product companies – a must.
  • Knowledge and experience with Okta, Jamf, Intune, Slack, and Google Workspace – a must.
  • Experience with Jira ITSM for ticketing and IT project management – a must.
  • Experience with IT stock management and maintaining an organized inventory.
  • Ability to troubleshoot software, hardware, and networking issues efficiently – a must.
  • Excellent customer service skills with the ability to provide a seamless support experience – a must.
  • Experience managing and supporting meetups, cross-company meetings – a must.
  • Ability to multitask and work effectively in a fast-paced environment – a must.
  • Strong documentation and communication skills.
  • Self-motivated with the ability to work independently and as part of a team.
  • Certifications in relevant IT fields (e.g., ITIL, Jamf, Okta, Google Admin) are a plus.

Advantage - Automation & Workflows: Implement and manage IT automation processes using Torq and Okta Workflows to enhance efficiency and reduce manual workloads.