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Job Description:
Job Description:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls forcredit productsat any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision makingwhile maintaining collections compliance guidelines, and providing exceptional client service and empathy meeting both the bank's and client needs.
Responsibilities:
• Minimum of one year of customer service experience
• Excellent verbal and written communication skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Must be proficient in dealing with customers issues in both a routine and complex environment
• Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
• College degree or commensurate work experience preferred
• Credit Assistance and collections experience
• Inbound/Outbound call center experience
• Banking/financial services experience
Skills:
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