Microsoft Principal Consultant Dynamics F & 

Australia 

179127053

Pre-Sales and Go-To-Market Support

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers, by articulating/developing value propositions of strategic Microsoft products and services.
• Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).
• Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates.
• Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal.
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Lead the architecture and design of the Dynamics 365 F&O solution, ensuring it meets business requirements and meets industry standards by translating business needs into actionable technical work packages.
• Leads meetings with customers/partners to identify business needs and create a vision whilst working closely with business stakeholders both internal and external to understand their needs and translate them into effective, scalable, and sustainable D365 solutions.
• Provide functional and technical leadership and guidance to the project team, including developers, analysts, and other architects.
• Apply structured problem-solving strategies and techniques to identify, analyse and evaluate sustainable solutions for implementation within the Dynamics 365 platform.
• Monitor, manage and control work package activities in accordance with agreed plans, including management of financial costs, risks and issues, ensuring appropriate corrective actions are taken to deliver on time and to budget.
• Maintain clear communication with stakeholders on project progress and milestones.
• Scope and manage change initiatives, in order to achieve agreed objectives in a timely and efficient manner. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
• Ensure the solution architecture aligns with overall IT strategy and integrates seamlessly with other systems and technologies.
• Conduct architectural reviews and assessments, identifying opportunities for improvement and optimization.
• Facilitate training and knowledge transfer to internal teams to ensure successful adoption and utilization of D365 F&O.
• Stay abreast of the latest D365 features, updates, and best practices, incorporating them into our solution where relevant.
• Engage with Engineering, Fast Track Architects and other vendors as needed to resolve complex technical issues and explore new capabilities.
• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed.
• Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption.
• Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Readiness

• Learns new technologies or services based on business demands and industry trends.
• Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with Worldwide Learning.
• Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability.
• Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.