Amazon Support Engineer 

United States, Colorado, Denver 

177666068

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll collaborate extensively with cross-functional teams to solve and manage network related events. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose and troubleshoot cabling infrastructure and connectivity issues ensuring successful solutions. Our Engineers guide and empower both technical and non-technical Amazonians to rapidly implement workarounds, unblocking issues, so our employees maintain productivity.Key job responsibilities
Leverage technology, automating and eliminating time-consuming manual activities to improve overall operational efficiencyTroubleshoot cabling infrastructure and connectivity issues using best practices and methodologiesContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Travel between buildings in the local area as required
A day in the life
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

- High school or equivalent diploma
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 2+ years of IT client, server, and network service delivery experience
- • Excellent customer facing skills
- • Occasional travel required based on needs of the business

- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
- Bachelor's degree in IT, computer science or equivalent
- • Ability to write simple scripts in an administrative language
- • Strong analytical skills with demonstrated problem solving abilities
- • Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation