Assume leadership role in all Managed Services activities ensuring on time delivery and within budget for projects and services as well as the satisfaction of the customer.
Supervise a team of individual contributors including understanding personnel strategic direction based on business requirements to include recruiting, interviewing, hiring, training, mentoring, and performance management.
Professionally represent the managed services business in interactions with internal and external customers and business partners as required. Establish goals that drive the organization to success by understanding the business direction and customer needs.
Arranges the right combination of skills and experiences required by engaging Honeywell specialists to quickly address problems as they occur. Maintain technical competency on security monitoring and management solutions.
Supervise the generation of monitoring reports assuring they are delivered on time within budget and to the satisfaction of the customer. Assist in the development of customer reports summarizing and analyzing the results of the remote network monitoring services. Contribute to the development of the remote services portfolio.
Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support. Maintain industrial safety awareness through the completion of pertinent safety certifications. Configuration and onsite implementation of remote solution. Manage 24 x 7 on-call process as necessary.
Qualifications:
Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience;
Minimum of 3 years supervisory/management experience of IT professionals Minimum of 3 years experience in providing services via remote connectivity
Minimum of 7 years experience in Information Technology
Customer service orientated with 2 or more years of experience in an industrial service/project related environment
Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues
Effective written and verbal skill to enable strong communication capabilities
CISCO Certified Network Associate or equivalent
Microsoft Certified Solutions Associate or equivalent experience
We offer:
Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year, plus extra days off for life's special events
We provide meal vouchers
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Recognition & referral bonus programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms (Udemy) to continue to expand your skills
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
Frequent Employee Engagement activities fostering an inclusive and diverse work environment
3 + 2 hybrid work arrangement to support your work-life balance
Flexible working hours
Fresh fruit days in the office
Additional Information
JOB ID: HRD248172
Category: Engineering
Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania