Qualcomm Director Sales Operation 

United States, California, San Diego 

176161783

Minimum Qualifications:

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 10+ years of business operations or related experience.

Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 12+ years of business operations or related experience.

Preferred Qualifications:

• Master's degree in Business Administration, Engineering, Finance, Marketing, or related field.

• 10+ years of experience with ERP, CRM (e.g., Sales Force), business analytics (e.g., Tableau), Microsoft Suite, or related systems/applications.

• 5+ years of relevant technology industry experience.

• 5+ years of experience working in a large matrixed organization.

• 5+ years in a leadership role with direct reports (only applies to positions with direct reports).

• 4+ years of working with P&L responsibility, operating budgets, and/or project financials.

• 4+ years of work experience in a role requiring interaction with senior leadership (e.g., Vice President level and above).

Principal Duties and Responsibilities:

• Develops cross-departmental operational strategies for business unit strategy and initiatives and mentors’ others on relevant business systems, products, processes, and procedures. Manages operational activities for business growth.

• Presents and communicates on systems enhancements, products, processes, and metrics.

• Lead systems implementation for major and minor initiatives covering Opportunity Pipeline, Sales Forecasting, Order Management, Price Management and other auxiliary Sales Operations systems.

• Lead self-service analytics initiatives by partnering with regional Sales and Customer Service teams.

• Reviews market or KPIs and establishes department goals. Oversees the management of overall customer opportunity and forecast.

• Manage and maintain regional databases to create efficiency and ensure security.

• Oversees demand planning to support product or customer requirements. Monitors supply and demand to anticipate issues and works with stakeholders to drive root cause and prevent future gaps or discrepancies.

• Oversees and communicates market research to align on sell in/sell through trends, value chain, and market shares, and work with stakeholders to inform data-driven decisions.

• Manages development and execution of plans based on an expert understanding of program/product metrics (e.g., forecasts, budgets, demands, KPIs).

• Oversees forecasting processes and guides team on analysis and reporting. Establishes key metrics needed based on departmental roadmap and technical and organizational needs.

• Finds solutions to abstract problems in variable situations that typically require complex analysis, interpretation, or evaluation of intangible factors. Seeks information across the organization to identify fundamental patterns/trends.

• Collaborates closely with high-level representatives across functions and partners globally to develop, integrate, and/or execute large initiatives.

• Acts as a liaison for key stakeholders across the organization and externally to communicate information and resolve conflicts in implementation schedules, operational challenges, or other complexities.

• Oversees multiple, large, and complex projects that are relatively diverse in nature and objectives. Ensures project goals are met and assists with overcoming barriers.

• Serves as a change agent by identifying appropriate opportunities for change and then communicating the implications and rework associated with that change.

Skills Required:

• Deep expertise in sales automation, CRM, Planning and Forecasting systems.

• Ability to analyze complex data sources, develop key performance metrics, and create actionable deliverables.

• Strong technical, and problem-solving skills to optimize sales processes and address challenges.

• Experience in creating and leading high performing teams.

Level of Responsibility:

• Works independently with no supervision.

• Provides supervision to other supervisors/managers who are direct reports.

• Decisions are more significant in their impact, influencing overall program or project success, finances, and/or the ability to meet objectives. Errors are not readily apparent due to the complexity of work process/product or time between decisions and results. Errors typically result in significant expenditure of time, resources, and funds to correct.

• Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents.

• Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources.

• Has a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that will have substantial impact over the organization).

• Most tasks require multiple steps which can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory while performing the task.

• Regularly determines what needs to be done and is involved with sharing innovative solutions to achieve broad policies and objectives.

• Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.

• Develops, redesigns organizational strategies and provides overall direction for various functional areas and/or entire organization. Has influence over the formulation and achievement of long-term business plans and objectives.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:

$169,000.00 - $253,000.00