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Google Senior Customer Reliability Engineer Incident Management 
United States, New York, New York 
175842429

Today
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
  • Experience troubleshooting/advocating in a customer-facing environment, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Experience with incident management and response in a distributed systems environment.

Preferred qualifications:
  • 5 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services.
  • Experience in applying SRE principles to improve the reliability and performance of systems.
  • Familiarity with facilitating resilience exercises and post-incident reviews.
  • Experience in managing technical escalations and communicating with executive stakeholders
  • Ability to lead and influence in a collaborative, cross-functional environment and also analyze systems, specifically Non-Abstract Large- Scale System Design (NALSD).
  • Excellent communication skills with the ability to convey technical concepts to a variety of audiences.