IBM Account Technical support 

Mexico, Jalisco, Guadalajara 

175078099

The Tier 1 help desk will provide service to client’s stores. You will be supporting a large variety of equipment and products both IBM and non-IBM.
Your responsibilities will include receiving and recording incident related information, using a variety of tools, techniques, and procedures, and selecting appropriate actions to resolve problems. You will be trained on a variety of tools and knowledge systems that you will use to assist in en route client’s system issues to the proper team until case resolution. You will handle voice calls and e-mail communications with the client to a high level of quality.
You will want to contribute in a positive way towards the achievement of performance targets in all aspects of the team’s activities as well as demonstrating a willingness to execute additional task as and when required.
2 – 4 years experience on customer service
Proficiency in English and native fluency in Spanish, both written and spoken
Flexibility to Work on different shifts
Excellent communication skills, problem solving ability, and a strong focus on providing exceptional customer service.
Detail-Oriented, Strong Work Ethic and Organized.