IBM Human Loop Operations Manager 

United States, Alabama, Huntsville 

174701152

Tasks involved include, but are not limited to:

• People Management and Performance Management of staff
• Communications with Automation, Operations, and IT teams, and Project Leadership
• Attends Status/Release/Change/Quality Meetings as needed
• Workforce Management, Employee Scheduling, and Placement to meet Project needs
• Overall queue and operations Monitoring
• Throughput monitoring, management, and coaching
• Assists with compiling and updating SOPs
• Supports Interviewing new staff
• Supports Project and Portfolio Growth initiatives
• Ensure delivery using best practices and industry standards
• Stay current with new technology, methodologies and models to continuously enhance delivery
• Track and plan pipeline, contract cycles and transition in/out activities
• Recommend process and performance improvements

Required Technical and Professional Expertise

• Management/Operations Experience, to include management of subordinate Staff
• Ability to manage 15-30 Direct Report Employees
• People and Performance Management and Communication-Experience in workforce management including staffing calculation, shift coverage and industry standard models
• Experience being a client liaison responsible for client update, performance and escalation communication
• Must be able to work onsite at IBM’s facility in Rocket Center, WV 3 days per week, or as business needs arise.
• Must be able to obtain VA Security Clearance Adjudication

Preferred Technical and Professional Expertise

• Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Object Character Recognition (OCR)