Citi Group Active Directory Production Support Engineer Hybrid 

United States, Texas, Irving 

173358596

Responsibilities:

• Effectively manage Citi’s Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers.

• Collaborate with engineering and operational teams to champion and deliver next gen products and platforms.

• Troubleshoot and resolve complex problems, identifying root cause.

• Resolution of customer incident tickets. Identify, analyze and own the resolution of repeat incidents leading to permanent resolution.

• Maintain and document internal team processes. Identify opportunities for process improvements and/or define new processes and procedures.

• Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate.

• Participate in an on-call rota, be responsible for answering calls for outages or major incidents.

• Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance.​

Critical Competencies:

• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration.

• Proactive team player who takes the initiative to meet goals and drive operational improvements.

• Balance tactical and strategic goals into a stable and manageable operational framework.

Mandatory Skills:

• 5+ years’ experience in supporting multi-domain Active Directory environments.

• 8+ years’ experience supporting Windows Server OS.

• Expert level knowledge of Microsoft AD and Entra ID. Including:

  • LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring

  • Azure AD Connect

  • Conditional Access Policies, Express Routes

  • Azure Subscriptions and Resource groups

• Experience with AD backup and recovery.

• SQL Server and/or PowerShell experience would be a plus.

• Ability to adapt communication styles to effectively communicate with senior management, customers and end-users.

• Strong project management and problem-solving skills.

Anticipated Posting Close Date:

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