Microsoft Site Reliability Engineering 

India, Karnataka, Bengaluru 

173147227

The ideal candidate may have a four-year degree in C.S. or Engineering and a minimum of 6+ years product support experience or software development. Candidates must be a critical thinker with strong customer service skills.
Required Technical Skills

• Able to read and analyse C/C++/C# & SQL
• Experience with post-mortem debugging using WinDbg or similar debugger tools
• Working knowledge of Windows Architecture, Internals and System Center Products, SME in Device and Deployments, performance.
• Source Code Review / Source Code Level Investigations
• Bug Fixes & Design Change Requests
• Thorough troubleshooting, debugging, and problem-solving skills.
• Experience in debugging native and managed code
• Experience with scripting language-based development (PowerShell, VB Script, JavaScript)
• Experience in reading and analysing C/C++/C# & SQL, Source Code Review / Source Code Level Investigations
• Bug Fixes & Design Change Requests
• Experience with Unix/Linux
• Familiarity with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services.
• Expert Knowledge in troubleshooting Aure VM Performance and reliability issues.
• Knowledge on Hyper-V and IaaS is an added advantage.
• Impeccable communication skills in both written and spoken English.
• Effective learning skills.

Responsibilities

• Demonstrate strong interpersonal and communication skills
• Exhibit leadership through personal responsibility, and accountability and teamwork
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Collaborate with Engineering teams regularly to provide technical reviews and action plans for the customers.
• Share knowledge through communities with other engineers and develop customer solutions efficiently.
• Use trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions to meet the customer needs.
• Communicate with Microsoft product groups often to influence decisions.
• Understand the customer needs and deliver the great customer experience.
• Willingness to learn the products you are supporting and required like System Center products.
• Mentor SRE’s to SME level