SAP Support Specialist - Order Fulfill 

Czechia, Prague, Prague 

171534882

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and or take the lead of scope-related or process-related projects

• Customer-service attitude: polite, helpful, quality-oriented, and inquisitive
• Comfortable in working on repetitive (technical) tasks, with workflows or ticketing systems, adhering to SLAs.
• Analytical skills: asks the right questions to identify the best solution path.
• Fast learner: curious and dedicated.
• Cloud knowhow, ideally with experience in Cloud sales processes, provisioning, or fulfillment
• Multitasking/ prioritization skills
• Good communication skills
• Works well in virtual environments; knows how to build their network.
• Fluent in written + spoken English; Spanish or Portuguese is a benefit.

• Education: Bachelor’s degree or equivalent working experience preferred
• Career: 5+ years of experience in Customer Support, Operations and/or Technical Support role
• Experiences with Provisioning and Cloud Fulfillment processes or services as well as core sales solution will be a benefi

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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