Broadcom Staff Technical Writer 

United States, California, Palo Alto 

171214206

About You

• You have a passion for learning about and understanding new technologies and you actively pursue information that helps customers succeed. When customers struggle, you listen and make improvements.
• You enjoy building relationships with your peers in engineering and product management (among others) to enhance your knowledge of the product and its customers.
• You are an active user of the product that you are documenting, and your broad and deep view of the user experience makes you an excellent customer advocate.
• You understand the technical writing process, possess the technical expertise to explain complex technical concepts to an administrator audience, and have superb communication, leadership, and project planning skills.

Responsibilities

• Collaborate with developers, product managers, and other writers to create and revise existing technical content (release notes, user and administration guides, on-screen text) in a fast-paced environment.
• Write for a range of customers, including new and experienced operators and administrators in the security space.
• Research writing assignments using a variety of sources including functional specifications, product requirements documents, using the feature, reviewing issues, analyzing customer feedback, and interviewing subject matter experts.
• Ensure compliance with documentation styles and standards.
• Work as part of a distributed, global team in a dynamic environment.
• Collaborate with other writing teams to develop comprehensive user documentation that spans different products.
• Develop technical documentation using DITA tools.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
• Ability to learn complex concepts quickly and explain them with clarity and technical accuracy.
• Ability to establish rapport and working relationships with a variety of personalities.
• Strong logical reasoning and problem-solving skills.
• Demonstrated knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
• Detail-oriented with a high sense of responsibility for outcomes, and passion about the impact of what you develop.
• Self-motivated with the ability to work independently and cooperatively with others.
• Ability to remain calmly focused and persistent under pressure.
• Excellent time management skills.
• Highly dependable and flexible regarding work hours and critical coverage.
• Adept at structured documentation development and knowledgeable about DITA standards and best practices.
• B.A./B.S. in a Technical Discipline and/or English /Technical Communications or 4 years equivalent in a related field and 8+ years related work experience OR Masters with 6+ years related work experience

Desired Qualifications

• Experience documenting networking and security products.
• Technical Communications degree.
• Experience using Jira, Confluence, and working in an agile development environment.

Nice to Haves

• Usability testing experience.
• Experience developing how-to videos.

Screening

• A technical writing exam or submission of technical writing examples may be required as a part of the interview process.
• This opportunity is an in-office position.