The schedule is 7p-7a Thursday, Friday, Saturday, and alternating Wednesday.
Installing/de-installing/relocatingall distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
Installing/de-installing/extending/relocating/testingall carrier circuits to the network hardware
Installing/de-installing/relocatingall patch cabling for systems and network hardware
Installing/de-installing/relocatingall Data Center hardware
Coordinate and Install SAN cabling infrastructure
Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments.
Coordinating and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
Performing required compliance activities
Producing network consumables updates and contributing to weekly management reports
Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards.
Provide clear and detailed turnover to next shift workers for continuity.
Media Management duties including the following:
Performing daily tape ejects to increase current day processing capacity.
Managing all daily ad-hoc tape/job requests and scratch activity.
Managing all physical and electronic vaulting activity.
Minor to moderate problem determination.
Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
Supporting all site and application specific disaster recovery/COB tests/exercises.
Remain current with all global procedures and provide input when appropriate.
Assisting in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, other duties as assigned by management.
Qualifications:
3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.
In depth knowledge on complex, Enterprise class inter-networked environments involving a combination ofswitched/routed/sharedEthernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
Excellent communication and writing skills a must.
Knowledge of trouble ticketing systems, change control, Project processes and associated tools.
Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications.
Experience with project management. Financial Services industry knowledge a plus.
Education:
Bachelor’s/University degree or equivalent experience
Full timeNew York New York United States$109,120.00 - $163,680.00