GE HealthCare Service Operations Specialist 

United Kingdom, England 

170168348

• Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.

• Support internal teams with tools, parts, and transport logistics.
• Resolve courier and supply chain issues to maintain service continuity.
• Collaborate with global logistics and planning teams to optimize service delivery.

• Administer service contracts and manage non-contract service activities.
• Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
• Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.

• Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
• Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
• Support transformation projects that enhance operational efficiency and customer satisfaction.

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement andrelationship-buildingcapabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.

• Be part of a global leader in precision care and medical innovation.
• Work in a collaborative, inclusive, and mission-driven environment.
• Access to professional development, global project exposure, and cutting-edge technologies.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.