Bank Of America Senior Service Specialist 

United Kingdom, England 

336151062

Corporate Title: Officer

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• You will be supporting clients with all aspects of their treasury movements, managing expectations with regular updates.

• Helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.

• Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

• Form client relationships through regular verbal communication, understanding our client’s business and priorities.

• Client advisory through analysis, identifying operational efficiencies, repair reduction and self-service opportunities.

• Web EX and opportunities for face-to-face client meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.

• Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses.

• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

• Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

• Experience in client service or client facing roles

• Experience gained within financial services or investment banking.

• An understanding of cash management and/or treasury products and clearings

• Appetite to evolve and add to a continued excellence environment

• The ability to travel to client visits

• Excellent verbal and written communication skills

• Influencing skills in order foster an optimum and timely resolution for the client

Skills that will help:

Fluency in a major European language in addition to English (written, reading and speaking).

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.