AlignTech iTero Training Specialist 

Singapore, Singapore 

169978035

iTero Training Specialist

· Deliver comprehensive training to customers on iTero Intra-Oral Scanner and support the integration of related software/hardware to enable various clinical workflows, either virtually or onsite.

· Collaborate in the creation and review of educational presentations, marketing materials, digital images, and scans relevant to the IOS.

· Investigate, analyze, and address customer inquiries, complaints, and technical issues, routing them to the appropriate channels for resolution.

· Accurately document all customer interactions and ensure timely follow-up for inbound and outbound inquiries.

· Evaluate training provided by distributor personnel, identify any areas for improvement, and develop additional educational resources as needed.

· Monitor trends in customer requests and issues, conduct research as needed to provide accurate responses, and share learnings with team members and management.

· Participate in weekly team meetings to discuss performance metrics, identify challenges, and provide data-driven insights.

· Support the onboarding and development of high-potential users as iTero advocates and speakers.

· Provide technical assistance to both internal and external customers, including distributors.

· Ensure adherence to departmental and company procedures related to quality, safety, and administrative systems.

· Report any unsafe activities to supervisors or Human Resources as part of a commitment to safety policies and procedures.

· Identify and nurture exceptional users to become iTero speakers, ensuring strong, positive relationships within the KOL (Key Opinion Leader) network.

Academic Background

· Bachelor’s degree in dentistry, biomedical science, chemistry, or a related technical field preferred. Equivalent experience in relevant fields will also be considered.

· Additional certifications or coursework in clinical/dental/orthodontic fields or dental hygiene is a plus.

Required Experience

· Minimum of 2 years in a similar operational or product training role, ideally within a fast-growing international company or a related industry.

· Proven experience in customer education and training, particularly within clinical or dental fields, will be advantageous.

· Proficiency in English (both written and verbal) is required, with excellent communication skills.

· Fluency in additional languages is an advantage.

Skills /Competencies

: By joining Align Technology as a Training Specialist, you will have the opportunity to make a meaningful impact in shaping the educational experience of iTero users across the APAC region. You will work closely with industry professionals, develop your expertise in digital dental technology, and play a pivotal role in the expansion of digital workflows in dentistry.

· Deliver comprehensive training to customers on iTero Intra-Oral Scanner and support the integration of related software/hardware to enable various clinical workflows, either virtually or onsite.

· Collaborate in the creation and review of educational presentations, marketing materials, digital images, and scans relevant to the IOS.

· Investigate, analyze, and address customer inquiries, complaints, and technical issues, routing them to the appropriate channels for resolution.

· Accurately document all customer interactions and ensure timely follow-up for inbound and outbound inquiries.

· Evaluate training provided by distributor personnel, identify any areas for improvement, and develop additional educational resources as needed.

· Monitor trends in customer requests and issues, conduct research as needed to provide accurate responses, and share learnings with team members and management.

· Participate in weekly team meetings to discuss performance metrics, identify challenges, and provide data-driven insights.

· Support the onboarding and development of high-potential users as iTero advocates and speakers.

· Provide technical assistance to both internal and external customers, including distributors.

· Ensure adherence to departmental and company procedures related to quality, safety, and administrative systems.

· Report any unsafe activities to supervisors or Human Resources as part of a commitment to safety policies and procedures.

· Identify and nurture exceptional users to become iTero speakers, ensuring strong, positive relationships within the KOL (Key Opinion Leader) network.

Academic Background

· Bachelor’s degree in dentistry, biomedical science, chemistry, or a related technical field preferred. Equivalent experience in relevant fields will also be considered.

· Additional certifications or coursework in clinical/dental/orthodontic fields or dental hygiene is a plus.

Required Experience

· Minimum of 2 years in a similar operational or product training role, ideally within a fast-growing international company or a related industry.

· Proven experience in customer education and training, particularly within clinical or dental fields, will be advantageous.

· Proficiency in English (both written and verbal) is required, with excellent communication skills.

· Fluency in additional languages is an advantage.

Skills /Competencies