Uber Senior Regional Operations Manager – Membership Premium Products 

United States, West Virginia 

169869754

About the Role

Your responsibilities will include managing the full lifecycle of the Membership program, from launch and scale to acquisition, engagement, retention, and growth. As an additional workstream, you will ‌drive premium offerings tailored to the unique dynamics of each market in the region. This will encourage drive to explore Uber’s diverse product offerings on its platform, thereby growing multi-category users (MCUs).

Your Impact in Role

• Launch & Scale Memberships: Launch Membership in HK and SK and manage end-to-end operations. Scale it across North Asia via targeted campaigns and initiatives.
• Drive Member Growth & Retention: Attract and convert new members through targeted campaigns and effective onboarding. Boost engagement by leveraging key lifecycle moments and cross-selling premium offerings for use-cases like airport trips or special occasions. Reduce churn, foster loyalty, and manage the full membership lifecycle to ensure consistent value delivery.
• Enable Premium Offerings & Multi-Category Usage (MCUs): Drive adoption of premium offerings/ use-cases tailored to market needs. Grow multi-category product usage, driving platform engagement.
• Cross-Functional Collaboration: Collaborate with Product, Marketing, and Ops teams to evolve Membership product, align strategies, and execute plans effectively. Coordinate with Global and Local teams to deliver impactful results and elevate the membership experience.

What You Will Need

• Degree in a quantitative field (e.g., Economics, Business, Engineering) or equivalent experience.
• 4+ years of relevant work experience (e.g., Management Consulting, Investment Banking, Operations, etc.)
• Experience in stakeholder management, project management, and data-driven decision-making.
• Proficiency in SQL, Excel (Google Sheets), and other analytical tools.
• Strong problem-solving skills and strategic thinking.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to manage multiple high-priority projects in a dynamic environment.
• Knowledge of North Asia’s market dynamics and the taxi industry.
• Experience with loyalty programs, subscription models, or membership products.
• Familiarity with scaling high-margin product portfolios.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .