This is truly the Moment for Africa.
As a Technical Account Manager you will be responsible for:
- Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
- The timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
- Escalating and owning issues internally and externally with service providers / partners
- Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues