Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Rapyd Customer Support Engineer 
United Arab Emirates, Dubai 
168168305

25.06.2024
Description

This is truly the Moment for Africa.

As a Technical Account Manager you will be responsible for:

  • Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
  • The timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
  • Escalating and owning issues internally and externally with service providers / partners
  • Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
Requirements
  • At least 2-5 years’ experience as technical support (Level/Tier 2)
  • At least 2-5 years’ experience with Salesforce/CRM/ Saas
  • Knowledge in the following tools: Jira, Confluence Postman, Salesforce
  • Significant customer facing experience
  • Great technical writing and verbal communication skills
  • Strong debuggability skills with multiple tools
  • Experience in a payments industry is an advantage
  • Experience in a fast-growing organization is an advantage
  • Fluent in English (writing and verbal) is a must