דרושים Support /cloud Security Engineer Team Lead ב-Rapyd ב-United Arab Emirates, Dubai

About the Role

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.

• You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
• You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
• You will be the ‘voice of the customer’ to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
• You will work with colleagues who are experts in payments and fintech to gain and share knowledge.

What you will do

• Be a Technical Strategist: Partner with the Rapyd Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging Rapyd’s product suite and platform capabilities.
• Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain Rapyd’s products, showcasing their value proposition.
• Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in Rapyd’s platform during the sales cycle.
• Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
• Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure Rapyd’s platform is market-leading.
• Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
• Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity, train and mentor junior members of the team as we grow.
• Stay Ahead of the Curve: Represent Rapyd and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

What we are looking for

• 5+ Years of Experience: As a Solutions Engineer, Implementation Engineer or similar client-facing tech roles, preferably within the Payments industry or SaaS.
• Technical Background: 3+ years hands-on coding experience with proficiency in any popular language. Expertise in integrating B2B APIs, debugging, log analysis and troubleshooting.
• High Degree of Ownership: Growth mindset and the ability to adapt to changing priorities on a daily basis. Balance strategic thinking and perfectionism versus making progress and getting things done.
• Communication & Customer Focus: You can articulate technical concepts to a non-technical audience, are obsessed with keeping communication channels active and empathetic to customer needs, able to rally internal teams behind the customer.
• Leader and Team Player: You are stellar at what you do and take pride in your work. You will have the freedom, flexibility and support to build things your way, provided you prioritize the team’s needs above your own.
• Bonus Points: If you provide a personalised cover letter in your application. A human reads every application, no fancy tools.

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Responsibilities:

• Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
• Manage major and critical production outages – Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
• Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
• Analyze production traffic and locate design gaps – deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
• Participate in the features development life cycle – starting from the design to the implementation method, and the handover to the relevant teams.
• Maintain production quality – work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

• At least 3-5 years of experience in Technical Support Tier 3/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B – Must
• Experience with APIs (especially REST APIs), SQL, and Postman – Must
• Experience with inspecting and diagnosing logs – Must
• Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions – Must
• Have the “Support bug” in you – curious and motivated to provide the best for each incoming issue, and have great problem-solving skills. – Must
• A people person, team player, strong can-do mentality, great communication skills, ability to work independently, lead and implement new processes, and multitasking abilities – Must
• Excellent English – Verbal and written
• Familiarity with Jira and Confluence – Advantage
• Proven resume in the FinTech Industry domain – Advantage

About the Role

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.

• You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
• You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
• You will be the ‘voice of the customer’ to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
• You will work with colleagues who are experts in payments and fintech to gain and share knowledge.

What you will do

• Be a Technical Strategist: Partner with the Rapyd Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging Rapyd’s product suite and platform capabilities.
• Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain Rapyd’s products, showcasing their value proposition.
• Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in Rapyd’s platform during the sales cycle.
• Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
• Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure Rapyd’s platform is market-leading.
• Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
• Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity, train and mentor junior members of the team as we grow.
• Stay Ahead of the Curve: Represent Rapyd and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

What we are looking for

• 5+ Years of Experience: As a Solutions Engineer, Implementation Engineer or similar client-facing tech roles, preferably within the Payments industry or SaaS.
• Technical Background: 3+ years hands-on coding experience with proficiency in any popular language. Expertise in integrating B2B APIs, debugging, log analysis and troubleshooting.
• High Degree of Ownership: Growth mindset and the ability to adapt to changing priorities on a daily basis. Balance strategic thinking and perfectionism versus making progress and getting things done.
• Communication & Customer Focus: You can articulate technical concepts to a non-technical audience, are obsessed with keeping communication channels active and empathetic to customer needs, able to rally internal teams behind the customer.
• Leader and Team Player: You are stellar at what you do and take pride in your work. You will have the freedom, flexibility and support to build things your way, provided you prioritize the team’s needs above your own.
• Bonus Points: If you provide a personalised cover letter in your application. A human reads every application, no fancy tools.

Get the tools to grow globally at . Follow: , , ,

Get the tools to grow globally at . Follow: , , ,

Key Responsibilities:

• Architect and design Rapyd’s cloud infrastructure across AWS and other supported platforms.
• Lead the development of cloud migration strategies from on-premises infrastructure.
• Define and implement multi-account AWS architecture, VPC designs, security controls, and shared services.
• Establish cloud infrastructure standards, reusable patterns, and governance models.
• Collaborate with DevOps, Application, and Security teams to implement IaC, CI/CD pipelines, and automated operations.
• Drive cloud cost optimization, monitoring, and operational efficiency.
• Ensure all designs meet internal and external compliance/security requirements (e.g., SOC 2, PCI, ISO).
• Evaluate and integrate 3rd-party services and cloud-native tooling as needed.
• Act as technical advisor to leadership, providing cloud architectural guidance for new initiatives.

• 8+ years of experience in cloud architecture and infrastructure roles.
• Strong hands-on experience with AWS services (VPC, EC2, IAM, S3, RDS, EKS, Lambda, etc.).
• Proficient in designing and leading cloud migration projects (rehost, replatform, refactor).
• Experience with other public clouds (Azure, GCP) in multi-cloud or hybrid environments.
• Strong knowledge of Terraform, GitOps/IaC workflows, and CI/CD toolchains.
• Understanding of security architecture, Zero Trust models, and encryption best practices.
• Experience with container orchestration platforms (EKS, ECS, or Kubernetes).
• Familiarity with monitoring/observability tools (CloudWatch, Datadog, ELK, etc.).
• Excellent communication skills with the ability to present to executive and technical audiences.
• AWS Certified Solutions Architect – Professional or equivalent strongly preferred.

Preferred Qualifications:

• Experience in Fintech, Payments, or other regulated industries.
• Familiarity with edge/cloud security patterns (Cloudflare, WAF, API Gateways).
• Experience with hybrid environments and Direct Connect/MPLS integration.

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Responsibilities:

• Lead a team of Transaction Monitoring Analysts responsible for monitoring, investigating and analyzing suspicious transaction and patterns among the company costumers.
• Oversee the end-to-end management of the alert queue to ensure timely and effective handling of alerts, while maintaining high-quality investigation standards.
• Drive team performance toward defined KPIs, including SLA adherence, detection accuracy, and alert resolution rates.
• Coordinate complex tasks and cross-functional investigations, ensuring the team delivers actionable insights and mitigation recommendations.
• Manage complex missions engaging internal and external stakeholders.
• Foster collaboration with risk, compliance and sales teams to continuously improve monitoring strategies and risk models.
• Act as the primary point of escalation for complex cases, guiding analysts and recommending mitigation actions combined risk and compliance domains.
• Create, monitor and oversee case queues ,all- to identify, triage and assess potential high exposure and escalation.
• Monitor emerging risk trends and assist in adapting monitoring frameworks to reflect evolving threats.
• Proactively identify and implement improvements to team procedures, workflows, and tools.
• Preform constants QA the team’s work

• 3-5 years of experience in fraud, risk, compliance transaction monitoring roles, preferably in the payment or fintech industry.
• minimum of 2 years of proven experience leading teams or mentoring junior analysts in a fast-paced, high-stakes environment.
• Team-oriented leader with strong interpersonal and communication skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong understanding of risk indicators, fraud typologies, and the unique risks associated with high-risk merchant categories.
• Great analytical skills and mindset with experience in using data tools (e.g., SQL, Excel, BI dashboards) to identify trends and optimize processes.
• Demonstrated ability to manage alert queues efficiently and drive team results while maintaining accuracy and timeliness.
• Exceptional organizational and multitasking skills; capable of managing multiple complex workflows and prioritizing under pressure.
• High level of familiarity with regulatory frameworks, associated guidelines, and their operational significance of the payments industry.
• Thrives in a fast-paced environment while maintaining composure and being able to make sound decisions under pressure.
• Ability to lead by influence and drive execution cross-functional teams without direct authority.
• Bachelor’s degree in Business Administration, Finance, Accounting or Operations
• Background in transaction monitoring – a must
• CAMS – an advantage

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Rapyd is hiring an API Automation Engineer to ensure the quality of our global fintech platform’s core APIs. You’ll own the full API test automation lifecycle, from design to analysis, within our Agile environment.

As an API Automation Engineer you will be responsible for:

• Design, develop, and maintain API test automation frameworks.
• Automate functional, integration, performance, reliability, and contract API tests.
• Develop and execute Python-based test scripts.
• Integrate API tests into CI/CD pipelines.
• Analyze test results, report defects, and collaborate on resolutions.
• Participate in Agile ceremonies and contribute to quality strategies.
• Take ownership of API quality and drive continuous improvement.
• Maintain and enhance automation scripts and documentation.
• Stay current with API testing best practices and tools.
• Troubleshoot and analyze API failures using tools like ElasticSearch and Kibana.

• 3-5 years of QA experience with expertise in manual and automation testing.
• Strong API testing skills, including Postman proficiency.
• Experience integrating automated tests into CI/CD pipelines (e.g., Jenkins, GitLab CI,
• CircleCI).
• Proficiency in a Programming language. Python or JavaScript is preferred.
• Experience with Agile methodologies.
• Excellent analytical and problem-solving skills for complex API issues.
• Excellent English (written and verbal).
• Ability to work independently, manage priorities, and deliver results.
• Detail-oriented with a strong commitment to API quality.
• Proactive, self-motivated learner with high ownership.
• Experience managing cross-dependency testing with other release trains.
• Solid understanding of micro-service architecture testing.
• Financial industry experience is a plus.

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Responsibilities:

As a Compliance Specialist, you will play a crucial role in ensuring that the company meets all regulatory obligations while supporting internal teams with compliance-related matters. Your key responsibilities will include:

• Ensuring compliance with applicable regulatory requirements for EMIs, including AML/CFT regulations, Safeguarding, and Conduct of Business rules.
• Assisting in the development, maintenance, and implementation of compliance policies, procedures, and guidelines.
• Conducting enhanced due diligence and ongoing monitoring of merchants, partners, and business activities to identify potential compliance risks.
• Supporting the Compliance management in regulatory reporting, audits, and interactions with regulators.
• Conducting internal compliance reviews and risk assessments to strengthen compliance frameworks.
• Collaborating with internal departments to enhance product compliance and ensure adherence to regulatory best practices.
• Assisting in the preparation and submission of reports required by regulatory bodies.
• Keeping up to date with regulatory developments, industry trends, and best practices to proactively address compliance challenges.

To succeed in this role, you should meet the following criteria:

• Strong understanding of compliance, AML/CFT regulations, and regulatory frameworks relevant to the payments and FinTech industry.
• Minimum of 3+ years of relevant experience in compliance, risk, or AML roles, preferably within the payments or FinTech sector.
• Experience in handling regulatory reporting and compliance monitoring.
• Excellent analytical and problem-solving skills with the ability to assess and mitigate compliance risks effectively.
• Strong communication and stakeholder management skills, with the ability to engage with both internal teams and external regulators.
• Detail-oriented mindset with a proactive and solution-driven approach.
• Ability to work independently and manage multiple tasks in a fast-moving environment.
• A bachelor’s degree in Law, Finance, Business, or a related field is preferred.
• Relevant compliance certifications such as CAMS, ICA, or equivalent would be an advantage.

What We Offer:

• A dynamic and fast-paced environment in the growing payments industry.
• Opportunities to shape compliance processes and contribute to regulatory strategy.
• A collaborative and supportive work culture.
• Competitive salary and benefits package.
• Professional development opportunities, including training and certifications.