דרושים Support /cloud Security Engineer Team Lead ב-Rapyd ב-United Arab Emirates, Dubai

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We’re looking for a Senior Product Manager to help shape and deliver our Portals – the platform that powers compliance, operations, and support at scale.

What you’ll do:

• Help create the vision and road map for your domain.
• Translate strategy into roadmaps, features, and workflows.
• Partner with compliance, risk, and operations teams to simplify complex processes.
• Collaborate with engineering and design to deliver scalable, secure, and user-friendly solutions.
• Ensure great experiences across both web and mobile.

• 6+ years PM experience, including complex B2B or fintech products.
• Strong background in fintech/payments/regulated industries.
• Experience with operational tools (KYC/KYB, risk, compliance, finance).
• Proven ability to design and deliver for web and mobile platforms.
• Strong cross-functional collaboration and analytical skills.
• Bonus: Exposure to API-driven platforms and large-scale system integrations

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Key Responsibilities:

• This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure.
• Lead the architectural design and implementation of solutions for Rapyd’s cloud infrastructure, network, and applications.
• Design and execute cloud migration strategies from on-premises infrastructure.
• Define and implement multi-account AWS architecture, VPC designs, security controls, and shared services.
• Establish cloud infrastructure standards, reusable patterns, and governance models.
• Collaborate with DevOps, Application, and Security teams to implement IaC, CI/CD pipelines, and automated operations.
• Drive cloud cost optimization, monitoring, and operational efficiency.
• Ensure all designs meet internal and external compliance/security requirements (e.g., SOC 2, PCI).
• Act as technical advisor to leadership, providing cloud architectural guidance for new initiatives.
• Drive constant improvement and technological excellence.

• 8+ years of experience in DevOps / Software, with a strong focus on architecture for both infrastructure and applications.
• 5+ years of experience in designing, implementing and leading infra lifecycles in cloud environments (e.g., AWS, GCP, Azure).
• Solid coding skills: terraform/ python a must: Ability to identify IAC areas that should become a module and taking this module all the way to production
• A strong and advanced expert in terraform – A MUST
• Expertise in low-level networking – A MUST
• Experience with container orchestration platforms (EKS, ECS, or Kubernetes).
• Familiarity with monitoring/observability tools (CloudWatch, Datadog, ELK, etc.).
• Excellent communication and collaboration skills, with the ability to articulate complex technical concepts to technical and non-technical audiences from different cultures, across the globe
• Curiosity and hunger to learn new technologies and better ways to operate. (If we’re not improving – we’re becoming legacy)

Get the tools to grow globally at . Follow: , , ,

We’re looking for a Senior Product Manager to help shape and deliver our Portals – the platform that powers compliance, operations, and support at scale.

What you’ll do:

• Help create the vision and road map for your domain.
• Translate strategy into roadmaps, features, and workflows.
• Partner with compliance, risk, and operations teams to simplify complex processes.
• Collaborate with engineering and design to deliver scalable, secure, and user-friendly solutions.
• Ensure great experiences across both web and mobile.

• 6+ years PM experience, including complex B2B or fintech products.
• Strong background in fintech/payments/regulated industries.
• Experience with operational tools (KYC/KYB, risk, compliance, finance).
• Proven ability to design and deliver for web and mobile platforms.
• Strong cross-functional collaboration and analytical skills.
• Bonus: Exposure to API-driven platforms and large-scale system integrations

About the Role

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.

• You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
• You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
• You will be the ‘voice of the customer’ to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
• You will work with colleagues who are experts in payments and fintech to gain and share knowledge.

What you will do

• Be a Technical Strategist: Partner with the Rapyd Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging Rapyd’s product suite and platform capabilities.
• Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain Rapyd’s products, showcasing their value proposition.
• Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in Rapyd’s platform during the sales cycle.
• Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
• Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure Rapyd’s platform is market-leading.
• Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
• Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity, train and mentor junior members of the team as we grow.
• Stay Ahead of the Curve: Represent Rapyd and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

What we are looking for

• 5+ Years of Experience: As a Solutions Engineer, Implementation Engineer or similar client-facing tech roles, preferably within the Payments industry or SaaS.
• Technical Background: 3+ years hands-on coding experience with proficiency in any popular language. Expertise in integrating B2B APIs, debugging, log analysis and troubleshooting.
• High Degree of Ownership: Growth mindset and the ability to adapt to changing priorities on a daily basis. Balance strategic thinking and perfectionism versus making progress and getting things done.
• Communication & Customer Focus: You can articulate technical concepts to a non-technical audience, are obsessed with keeping communication channels active and empathetic to customer needs, able to rally internal teams behind the customer.
• Leader and Team Player: You are stellar at what you do and take pride in your work. You will have the freedom, flexibility and support to build things your way, provided you prioritize the team’s needs above your own.
• Bonus Points: If you provide a personalised cover letter in your application. A human reads every application, no fancy tools.

Get the tools to grow globally at . Follow: , , ,

Get the tools to grow globally at . Follow: , , ,

Responsibilities:

• Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
• Manage major and critical production outages – Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
• Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
• Analyze production traffic and locate design gaps – deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
• Participate in the features development life cycle – starting from the design to the implementation method, and the handover to the relevant teams.
• Maintain production quality – work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

• At least 3-5 years of experience in Technical Support Tier 3/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B – Must
• Experience with APIs (especially REST APIs), SQL, and Postman – Must
• Experience with inspecting and diagnosing logs – Must
• Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions – Must
• Have the “Support bug” in you – curious and motivated to provide the best for each incoming issue, and have great problem-solving skills. – Must
• A people person, team player, strong can-do mentality, great communication skills, ability to work independently, lead and implement new processes, and multitasking abilities – Must
• Excellent English – Verbal and written
• Familiarity with Jira and Confluence – Advantage
• Proven resume in the FinTech Industry domain – Advantage

About the Role

We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.

• You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
• You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
• You will be the ‘voice of the customer’ to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
• You will work with colleagues who are experts in payments and fintech to gain and share knowledge.

What you will do

• Be a Technical Strategist: Partner with the Rapyd Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging Rapyd’s product suite and platform capabilities.
• Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain Rapyd’s products, showcasing their value proposition.
• Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in Rapyd’s platform during the sales cycle.
• Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
• Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure Rapyd’s platform is market-leading.
• Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
• Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity, train and mentor junior members of the team as we grow.
• Stay Ahead of the Curve: Represent Rapyd and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

What we are looking for

• 5+ Years of Experience: As a Solutions Engineer, Implementation Engineer or similar client-facing tech roles, preferably within the Payments industry or SaaS.
• Technical Background: 3+ years hands-on coding experience with proficiency in any popular language. Expertise in integrating B2B APIs, debugging, log analysis and troubleshooting.
• High Degree of Ownership: Growth mindset and the ability to adapt to changing priorities on a daily basis. Balance strategic thinking and perfectionism versus making progress and getting things done.
• Communication & Customer Focus: You can articulate technical concepts to a non-technical audience, are obsessed with keeping communication channels active and empathetic to customer needs, able to rally internal teams behind the customer.
• Leader and Team Player: You are stellar at what you do and take pride in your work. You will have the freedom, flexibility and support to build things your way, provided you prioritize the team’s needs above your own.
• Bonus Points: If you provide a personalised cover letter in your application. A human reads every application, no fancy tools.

Get the tools to grow globally at . Follow: , , ,

Get the tools to grow globally at . Follow: , , ,

Key Responsibilities:

• Architect and design Rapyd’s cloud infrastructure across AWS and other supported platforms.
• Lead the development of cloud migration strategies from on-premises infrastructure.
• Define and implement multi-account AWS architecture, VPC designs, security controls, and shared services.
• Establish cloud infrastructure standards, reusable patterns, and governance models.
• Collaborate with DevOps, Application, and Security teams to implement IaC, CI/CD pipelines, and automated operations.
• Drive cloud cost optimization, monitoring, and operational efficiency.
• Ensure all designs meet internal and external compliance/security requirements (e.g., SOC 2, PCI, ISO).
• Evaluate and integrate 3rd-party services and cloud-native tooling as needed.
• Act as technical advisor to leadership, providing cloud architectural guidance for new initiatives.

• 8+ years of experience in cloud architecture and infrastructure roles.
• Strong hands-on experience with AWS services (VPC, EC2, IAM, S3, RDS, EKS, Lambda, etc.).
• Proficient in designing and leading cloud migration projects (rehost, replatform, refactor).
• Experience with other public clouds (Azure, GCP) in multi-cloud or hybrid environments.
• Strong knowledge of Terraform, GitOps/IaC workflows, and CI/CD toolchains.
• Understanding of security architecture, Zero Trust models, and encryption best practices.
• Experience with container orchestration platforms (EKS, ECS, or Kubernetes).
• Familiarity with monitoring/observability tools (CloudWatch, Datadog, ELK, etc.).
• Excellent communication skills with the ability to present to executive and technical audiences.
• AWS Certified Solutions Architect – Professional or equivalent strongly preferred.

Preferred Qualifications:

• Experience in Fintech, Payments, or other regulated industries.
• Familiarity with edge/cloud security patterns (Cloudflare, WAF, API Gateways).
• Experience with hybrid environments and Direct Connect/MPLS integration.