Salesforce Service Cloud Solution Engineer - Africa 

Israel, South District, Ashkelon 

167789179

Job Category

Job Details

As Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a solution advisor - in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the Growth Markets Specialist Solution Engineering team and work in the area of Service Cloud covering the Africa region.

Responsibilities:

* Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify pain points, and propose effective Service Cloud solutions.
* Deliver product-, technical-, and security-related responses on RFPs/RFIs* Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programmes to acquire and maintain the knowledge vital to be effective in the position
* Lead the solution side of the sales cycle
* Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
* Willingness and flexibility to travel as needed across the Africa region

Required Qualifications:

* Understanding the business requirements of customers in the Africa region, within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
* Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation.
* Confirmed time management skills in a dynamic team environment.
* Inquisitive, practical and passionate about technology and sharing knowledge.
* Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
* Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
* Fluency in English, French is a plus.
* Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding programme to ramp up your pre-sales skills, technical skills & introduce you to our way of working.

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