Salesforce Solution Engineer - Service Cloud 

Portugal, Lisbon 

44820464

Job Category

Job Details

As a Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a Solutions Advisor - in the sales cycle; delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your combined technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the Iberia Solution Engineering team and work in the area of Service Cloud covering mainly Portugal.Responsibilities:
* Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify key issues, and propose effective Service Cloud solutions.
* Deliver product, technical, and security related responses on RFPs/RFIs
* Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.
* Keep up-to-date in technology trends and innovations, as well as Salesforce products and sales programmes, to acquire and maintain the knowledge vital to be really effective in this position
* Lead the solution side of the sales cycle
* Have a deep curiosity about growing your career and participating in our internal training programs and mentorship initiatives
Required Qualifications:* Understanding the business requirements of customers in Portugal, within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers
* Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation
* Confirmed time management skills in a dynamic team environment
* Inquisitive, practical and passionate about technology and sharing knowledge
* Good at searching out information and experimenting, loves to concentrate on a particular topic and solving puzzles
* Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences
* Fluency in English and Portuguese. Spanish is a plus
* Having existing Salesforce product knowledge and certifications is ideal, but not mandatory

* Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Benefits & Perks

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