Cyberark Senior Technical Writer PAM-SH 

Israel 

167619287

Key Responsibilities

· Own the end-to-end documentation process for PAM-SH, including installation, configuration, admin help, and APIs.

· Lead the overhaul and modernization of the PAM-SH documentation set to support:

o Unification across product areas

o Improved content reuse, modularization, and Flare architecture

o Consistent and user-focused terminology

· Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.

· Contribute to microcopy and embedded help to improve in-product guidance.

· Identify and implement best practices for content strategy, SEO, and information architecture.

· Analyze documentation effectiveness through feedback, analytics, and support cases.

· Contribute to the documentation team’s internal leadership through knowledge sharing and mentoring.

5+ years of experience documenting highly technical enterprise software

· Proven ability to plan, lead, and execute strategic documentation initiatives

· Strong understanding of content reuse, conditional logic, and modular design (MadCap Flare expertise required)

· Experience working in an Agile development environment with cross-functional teams

· Familiarity with version control (GitHub/GitLab), CI/CD concepts, and developer workflows

· Ability to simplify complex technical information for multiple audiences

· Strong interpersonal skills, with the ability to drive collaboration and alignment across teams

Nice to Have:

· Experience documenting PAM, IAM, or cybersecurity solutions

· Familiarity with DITA, topic-based authoring, or headless CMS approaches

· Prior experience leading content audits and migration plans