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Wells Fargo Lead Fraud & Claims Operations Representative 
India, Tamil Nadu, Chennai 
1670314

18.08.2024


In this role, you will:

  • Support performance and overall effectiveness of team as well as cross-group operational tasks
  • Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
  • Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
  • Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
  • Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
  • Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims


Required Qualifications:

  • 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.