Teva Manager Patient Services & Support 

United States, New Jersey 

166632952

• Tracks field activities using the CRM system and system reports to ensure timely reporting to stakeholders and feedback to venders
• Documents processes for all aspects of the FRM program and seek and identify opportunities for continuous improvement of the patient access programs
• Hosts meetings, calls, and periodic business reviews with internal and external contributors and stakeholders to review performance data.
• Collaborates with Teva’s CT&D (Commercial Training & Development) team to coordinate new hire activities and ongoing team educational needs
• Consolidates and structures data from various sources to create comprehensive reports and dashboards.
• Identify and implement process improvements based on data-driven insights to enhance operational efficiency.
• Builds presentations to accurately reflect business performance stories and presents findings to peers and senior leadership.
• Tracks financial health of program and ensure timely submissions of vender invoices

• Bachelor’s degree required
• A minimum of five years in the pharmaceutical industry (e.g. operations management, analytics, or a related role) required
• Experience in Field Reimbursement preferred
• Proficiency in presenting operational performance metrics to senior leadership combining outputs from visual analytics platforms and Microsoft PowerPoint required
• Intermediate level experience with Excel (formulas, pivot tables and V look-ups) is required

Skills/Knowledge/Abilities:

• Technical skill in using Excel and Tableau or Power BI to analyze trends and create presentations from this data
• Firm process knowledge of Patient Journey especially the patient access barriers and burdens caused by the prior authorization process is required
• Firm understanding of healthcare reimbursement criteria of the pharmacy and medical benefit where applicable for Commercial, Medicare, Medicaid insurance
• Ability to analyze data from different sources and develop a business case based on assumptions
• Ability to establish trusting working relationships with internal and external partners
• Excellent communication and presentation skills
• Demonstrates continuous improvement mindset
• Ability to work independently as well as in teams and be very flexible to prioritize, then reprioritize due to competing needs

Travel Requirements:

The annual starting salary for this position is between $100,500 – 131,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Enjoy a more rewarding choice

• We offer a competitive benefits package, including:
• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.