Capital One Director Product Management- Fraud Case Servicing Retail Bank 

United States, Virginia, Arlington 

164093500

Director, Product Management- Fraud Case Servicing, Retail Bank

As a Product Leader focusing on Fraud Case Servicing, you will:

• Lead our modernization journey for experiences that require expert humans in the loop to protect our customers from fraud and scams.

• Reimagine our operational processes and leverage capabilities — including agentic automation, money movement, and messaging — to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.

• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets.

• Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• At least 7 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

McLean, VA: $226,000 - $257,900 for Director, Product Management New York, NY: $246,500 - $281,300 for Director, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.