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Microsoft Partner Technical Advisor - Developer Azure Services 
Japan, Chiyoda 
16393567

25.06.2024

パートナー テクニカル アドバイザーのミッションは、マイクロソフトの製品サポート業務を行うデリバリーパートナーのチームに対して、ビジネス、技術の面であらゆる支援を行い、サポート エンジニアの成長を助け、お客様に最高のサービスを提供することです。

マイクロソフトの様々なテクノロジーに触れ、自身の技術力を向上させながら、デリバリー パートナーのチームをマネージするリーダー的な役割です。サポート エンジニアとしてのご経験、サプライヤー マネジメントのご経験をお持ちの方、リーダーとしてチームを成功に導く意欲をお持ちの方からのご応募をお待ちしております。

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A Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. Theyare responsible forfor one or more services or scenarios. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volumeand engaging through technical and subject matter expert mentorship,and escalation management. They are expected to contribute to technicaland issue resolution globally.


Qualifications


・お客様を含む関係者と信頼関係を構築及び、関連部署と円滑な連携を図ることができる高いコミュニケーション力、問題解決力、曖昧さへの対応能力
・変化の早いクラウド技術やビジネスにおいて、Growth Mindset と共に物事に取り組む姿勢

・以下の言語を用いた開発経験やデバック経験: C, C++, C#, Visual Basic .NET, Java, Python, PHP, Node.js, JavaScript, Goなど
・Azure PaaS サービスを用いた開発経験、サポート経験(Web Apps, Function, Media Services, Redis Cache, Service Bus, Event Hub, Cloud Service, Batch, など)
・Webサイトのトラブルシューティングや開発経験(IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPressなど)
・Visual Studio、もしくはその他の統合開発環境(EclipseやXCodeなど)の経験、精通している
・アプリケーション開発におけるフレームワークを理解している(.NET Framework, J2EE, Apache Struts, Ruby on Rails など)

・AWS/Google Cloud環境で上記に類する製品における開発経験を持っていること


・Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
・各種情報処理技術者試験 (国家資格)
・技術サポート業務の経験があれば尚可

Language Qualification

  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading and writing; moderate spoken English skills

Preferred Qualifications

  • Experience - Technical proficiency in and learning attitude toward Azure technologies; previous experience as a member of one of the Azure Subscriotion Management and Billing Area.
  • Proven ability to lead people to achieve success
  • Familiarity with Azure and/or compete cloud products
  • Strong customer service, communication, problem-solving and interpersonal skills
  • Problem-solving skills
  • Self-motivation and an ability to use initiative
  • Self-motivated and directed.
  • Proven ability to lead people to achieve success.
  • Capacity to deal with difficult customers and ability to thrive in ambiguity
  • 2+ years of experience managing or mentoring individual contributors
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
  • Developer Azure Serviceをご使用のお客様に対してサポートサービスを提供しているデリバリーパートナーに対して技術サポート、調査方針提示、トレーニング実施など広範囲にわたる後方支援活動を行います。
  • このポジションを通して、などのの知識を得ることができます。
  • デリバリーパートナーのエンジニアの日々のサポートに加えて、デリバリーパートナーマイクロソフト内部サポートチーム


Core Skillsall people in this role perform these duties; depending on tenure some duties may be minimal

  • Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates
  • Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
  • Own case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced time to... measures)
  • Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME))
  • Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
  • Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with Stakeholders like Supportability Program Managers)
  • Release Management and Deployment for Delivery Partners (ensure it happens, do not own directly)
  • As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
  • Provide Frontline Technical or Sales Operations Oversight to Delivery Partners

Optional Skillspeople in this role may perform these duties, can vary by line of business

  • Provide Frontline Operations Metrics Oversight
  • Participate in DP ROB (WBR/QBR/MBR)
  • Participate in Product Group Triages (coordinated with Eng. and Service TAs)
  • Approval of escalations to product group on behalf of DP
    (known as ICMs, Bugs or similar – varies by SBU)
  • Drive Down Speed or Time to Competency for DP Resources
  • Participate in Technical and SME Interviews for New PTA Hires
  • Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
  • Run Non-Top Box and Deviation Analysis (including Approval)
  • Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA); may be workload or specialty specific.
  • Embody our