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JPMorgan Enablement Service Product -Payments - Senior Associate United States, Texas, Plano 163242358
25.06.2024
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Establishes thought leadership and client-centric vision for product capabilities
- Interfaces with sales, sales support, marketing and operations partners to understand and enhance the client experience
- Partners with commercialization teams to socialize and promote product offerings
- Structures and presents reporting and updates to senior management
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proven ability to drive and deliver a successful product roadmap
- Strong organizational skills to plan, organize and schedule technology resources
- Experience with technical concepts, Agile practices and working with technical staff as needed
- Strong communication and presentation skills
Preferred qualifications, capabilities, and skills
- Bachelor's degree (MBA preferred) in computer science, business, or related field
- Strong payments experience including servicing, acquiring, processing or issuing with first-hand experience at processor or acquiring bank
- Strong understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.)
- Process improvement and client journey mapping
- Ability to build strong, cohesive partnerships with internal and external stakeholders and working effectively in a matrix organization
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