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BMC Middleware Admin India, Maharashtra 162478402
08.08.2024
Description and Requirements
CareerArc Code
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Manage production environments to ensure systems are running efficiently, effectively, accurately, and securely.
- Manage escalation procedures to address and resolve high-priority issues promptly.
- Maintain the accuracy and security of systems to protect data and ensure operational integrity.
- Success Behaviours:
- Ensure high availability for all applications, reduce/eliminate system outages and outage windows, automate to reduce MTTR, determines root cause of issues and prevent it from happening again.
- Understand enterprise scale, integrated applications from a process and business perspective.
- Communicates and orchestrates actions effectively for project success (e.g., proactively mitigates risks before issues impact the project).
- Escalates appropriately for issues impacting internal opportunities, project delivery or Customer satisfaction, following process and policy.
- Continuously improves own skills and proactively seeks new learning and engagement opportunities.
- Fulfils all Ethics and Compliance training/testing requirements to always protect BMC interests and assets.
To ensure you’re set up for success, you will bring the following skillset & experience:
- Bachelor’s degree in computer science or related field, with a minimum of 5 years of experience in Application Infrastructure Support, communications, and network protocols, or equivalent education and experience.
- Preferred experience of Application Infrastructure Support on Hybrid Technology Platforms (On Prem, SaaS, PaaS)
- Strong experience in process workflows and operational support, application patching and operations optimization.
- Experience with implementing Monitoring & Observability Solutions leveraging AI/ML capabilities.
- Collaboration experience with application, network, and security teams for application troubleshooting and impact assessment.
- Hands-on experience deploying, and managing corporate IT application infrastructure in Linux, Windows, AIX ensuring 24x7 availability with on-call rotations.
- Expertise in Continuous Deployment (CD) using tools like Control-M and Ansible.
- Well versed with Incident, Change, and problem management (ITSM) Processes with Remedy (or Similar platform).
- Strong interpersonal and communication skills, particularly in multicultural and geographically distributed environments.
Preferred Technology Exposure
- Cloud - AWS, GCP, Oracle Cloud (preferred exposure to one of the Cloud)
- Operating System – Windows, Linux, AIX
- Authentication applications – Okta SSO, LDAP, Active Directory.
- Application & Web Servers - JBoss EAP, Tomcat & Apache HTTP.
- Application Integration- Web Methods EAI, Web Methods API.
- SCM - GitHub, Bitbucket.
- CI/CD - Jenkins, GitHub Actions.
- Containerization & Others Ancillary Tools- Docker, Kubernetes.
- Monitoring - Splunk, ELK (or equivalent).
- Automation - Ansible/Terraform.
- Testing - SmartBear Test Complete, Postman.
- Scripting - Shell, PowerShell, PL/SQL, Pyt
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