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BMC Middleware Admin
India, Maharashtra
162478402

08.08.2024

שיתוף

Description and Requirements

CareerArc Code

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Manage production environments to ensure systems are running efficiently, effectively, accurately, and securely.
Manage escalation procedures to address and resolve high-priority issues promptly.
Maintain the accuracy and security of systems to protect data and ensure operational integrity.
Success Behaviours:
Ensure high availability for all applications, reduce/eliminate system outages and outage windows, automate to reduce MTTR, determines root cause of issues and prevent it from happening again.
Understand enterprise scale, integrated applications from a process and business perspective.
Communicates and orchestrates actions effectively for project success (e.g., proactively mitigates risks before issues impact the project).
Escalates appropriately for issues impacting internal opportunities, project delivery or Customer satisfaction, following process and policy.
Continuously improves own skills and proactively seeks new learning and engagement opportunities.
Fulfils all Ethics and Compliance training/testing requirements to always protect BMC interests and assets.

To ensure you’re set up for success, you will bring the following skillset & experience:

Bachelor’s degree in computer science or related field, with a minimum of 5 years of experience in Application Infrastructure Support, communications, and network protocols, or equivalent education and experience.
Preferred experience of Application Infrastructure Support on Hybrid Technology Platforms (On Prem, SaaS, PaaS)
Strong experience in process workflows and operational support, application patching and operations optimization.
Experience with implementing Monitoring & Observability Solutions leveraging AI/ML capabilities.
Collaboration experience with application, network, and security teams for application troubleshooting and impact assessment.
Hands-on experience deploying, and managing corporate IT application infrastructure in Linux, Windows, AIX ensuring 24x7 availability with on-call rotations.
Expertise in Continuous Deployment (CD) using tools like Control-M and Ansible.
Well versed with Incident, Change, and problem management (ITSM) Processes with Remedy (or Similar platform).
Strong interpersonal and communication skills, particularly in multicultural and geographically distributed environments.

Preferred Technology Exposure