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Apple AIML - Annotation Team Lead United States, Texas, Austin 16111117
27.06.2024
Description
As an AIML Annotation Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.
Key Qualifications
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 15+ employees
- Experience leading in a professional environment
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Prioritizes coaching needs and experienced in developing employees to achieve optimal results
- Able to develop coaching plans that incorporate observations and key performance trends
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
Education & Experience
BS in Mathematics/ Statistics/ Computer Science/ or equivalent experience.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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