NICE Specialist Technical Training Analyst 

India, Maharashtra, Pune 

160926538

The main function of the Technical Education Specialistis to design and develop

As part of theyou willwork closely withand Product ManagersYour ability to work independently to deliver to an agreed plan is essential.

priority will be to ensureand on-time training materials developmentto supportdelivery of technical trainingand end userin a Global environment

Responsibilities:

• development of learning solutions through the training life cycle including requirements analysis, mapping, design,developmentand delivery
• Develop technical training solutionsand end-user customertrainingcollateralfor NICE customers, partners and employees delivering training materials and associated documentation for instructor-led training courses and eLearningofferings
• Deliver courses for use in both classroom and online (virtual) environments
• Work closely withR&Dto understand new product features and functionality
• Work closely withtheProductteamtounderstand our market needs and ensure the collateral meets that need
• Evaluate training effectiveness to ensure continual improvements to content and delivery
• Install,upgradeandmaintaintraining systems
• Successful completion of training development projects to defined project timelines
• Work as part of a team, within a global group, to achieve project and group goals
• Constitute a point-of-contact for Public Safety product knowledgein ourPunedevelopment centre

Experience and Skills:

• 8+ years of experience in technical training and end-user training development
• Self-motivated and independent
• Very high level of verbal and written English – native speakers preferred.
• Proven experience in developing and delivering virtual technical training.
• Ability to adapt working schedule to occasionally deliver training in other time-zones.
• Good technical skills. A development background is an advantage.
• Proactive in solving issues and ability to connect to and work with multiple teams.
• Fully conversant with Microsoft Word and PowerPoint.
• Experience in at least one of the following fields: Technical Author, Trainer, Product Support, Software or Field Engineer OR Experience in technical training and end-user training development or delivery.
• Excellent time management skills and ability to work with minimal supervision.
• Self-motivated with a “Can-Do” approach and a passion for training and learning.
• Very good level of presentation skills.
• Learn quickly with a “Can-Do” approach and attitude.

Skills Desirable:

• Technical knowledge of NICE Public Safety solutions.
• Experience using Camtasia Video Recording software.
• Experience of using Articulate Storyline 360 e-learning suite.
• Real life experience in one or more of the following technologies:
• Microsoft Windows Operating Systems
• Microsoft (SQL), Oracle (MySQL) and other database technologies
• Networking: protocols, switches, firewall, VLAN
• Virtualization: VMware or Hyper-V
• Experience in the Public Safety ecosystem is an advantage.
• Experience with a Learning Management System (LMS) e.g., Cornerstone

Education:

• Degree or high-level technical qualification in electronics, engineering or computer science or related technical subject preferred
• Certified Microsoft/Cisco/VMware desirable