PayPal SMB Account Manager - ICE 

Ireland, Dublin 

160600886

Job Description:

:

Client Relationship Management:

• Act as the primary point of contact for assigned portfolio of client
• Build and maintain strong, long-lasting relationships with clients
• Assist in understanding client needs and offering solutions that meet their objectives
• Foster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal’s offerings to their maximum potential
• Respond timely to all client requests and escalations
• Shapes strategies for account retention and expansion, ensuring alignment with broader organizational objectives

Account Management:

• Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal
• Monitor account performance and work with internal teams to address client issues and concerns
• Re-engage with merchants via email to assess their interest and drive reengagement
• Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement

Growth:

• Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client need
• Lead pass into specialist Sales teams for complex / high-value opportunities

Operational Tasks:

• Prepare reports on portfolio performance and key drivers of progress
• Collaborate with internal department to ensure smooth execution of client campaigns and services

Qualifications:

• Bachelor’s degree (Business, Marketing, Communications, or a related field preferred)
• 5-7 years’ experience in customer service, sales, or account management
• Proven track record working with mid-market sized businesses
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
• Results-Oriented: Demonstrated ability to meet and exceed performance targets
• Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
• Fluency in English
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)

Our Benefits:

Any general requests for consideration of your skills, please