PayPal Managed SMB Regional Lead FRITES NEU ICE 

Ireland, Dublin 

886201395

Job Description:

:

Leadership and Team Management:

• Lead, mentor, and develop a team of client relationship and account managers, fostering a high-performance culture
• Set clear objectives and expectations for the team, ensuring alignment with organizational goals
• Provide coaching and support to team members to achieve key performance indicators (KPIs) related to client engagement, retention, and growth
• Serve as an escalation point for complex client issues, ensuring timely and effective resolution
• Facilitate regular team meetings to share updates, best practices, and strategies for success

Client Relationship Management:

• Oversee client engagement strategies for the team, ensuring a strong focus on building and maintaining long-lasting relationships
• Partner with team members to develop tailored solutions that align with PayPal’s offering and client needs
• Guide the team in fostering high-value engagements with merchants
• Monitor client escalations and ensure the team responds effectively and in a timely manner

Portfolio and Account Management:

• Manage a subset of high-priority accounts directly
• Monitor overall portfolio performance, identifying trends and opportunities to enhance client satisfaction and retention
• Provide strategic oversight to drive merchant re-engagement, ensuring the team achieves KPIs tied to growth and value creation

Growth and Strategy:

• Work with the team to identify cross-sell and upsell opportunities, delivering innovative solutions to clients
• Collaborate with Sales and Technical teams to close complex or high-value opportunities
• Shape strategies to drive account retention, growth, and client satisfaction, ensuring alignment with organizational objectives.

Operational Excellence:

• Oversee the preparation of reports on portfolio performance, offering insights into progress and key drivers of success.
• Ensure collaboration across internal departments to facilitate smooth execution of campaigns and client services.
• Continuously identify opportunities to improve team processes, ensuring operational efficiency.

Qualifications

• Bachelor’s degree (Business, Marketing, Communications, or a related field preferred)
• 7-10 years’ experience in customer service, sales, or account management, and prior experience of management of client facing teams
• Proven track record working with mid-market sized businesses
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
• Results-Oriented: Demonstrated ability to meet and exceed performance targets
• Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
• Fluency in English
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)

Our Benefits:

Any general requests for consideration of your skills, please