EY IAM Analyst - EY Global Delivery Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

160375346

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

• Acts as second and third tier (Levels 2 and 3) technical support for customer account inquiries in optimally resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms.
• Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.
• Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues.

• Moderate analytical skills are required to probe for understanding and address as appropriate daily operations issues
• Ability to make sound decisions in addressing operations request and other security related issues and then recommend improvements to address security issues or gaps.
• Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes and procedures.
• Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.

• Advanced knowledge of Microsoft’s Active Directory
• Experience with Azure AD
• Support Active Directory Environment including but not limited to user/group maintenance and Service Accounts within Microsoft’s Active Directory
• Experience with use of elevated access and necessary security requirements to support such accounts
• Deliver accurate and timely responses to requests for related services.
• Basic knowledge of Outlook/Exchange
• Knowledge for various desktop environments, applications, standard software, Microsoft Teams, network, servers and general connectivity
• Document issue details and resolutions into support tracking system
• Time management skills to prioritize workload in order to work through assignments and activities with efficiency and minimal supervision
• Moderate consultative skill to optimally analyze and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.
• Handle issues in a timely and efficient manner while applying good communication and social skills while interacting with requester, management, executives and other personnel
• Strong oral and written communication skills in the English language to work optimally with requestors and IT peers.
• Desire for continued process improvement and learning.

• Bachelor’s degree in computer science or a related subject area, or equivalent work experience.
• Approximately 3 to 5 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations.

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.