JPMorgan Head General Management Zelle Executive Director 

United States, New York, New York 

160335772

• Interface directly with Early Warning Services (EWS) to advocate for Chase’s objectives, drive network-wide strategy, and manage vendor engagement for Zelle
• Partner with operations, risk and product teams to drive holistic Zelle claims and customer support strategy
• Collaborate with marketing teams to develop and execute Chase’s customer facing marketing strategy for Zelle
• Maintain robust controls for Zelle across controls reporting, internal audit, regulatory inquiries, and new product enhancements
• Refine and communicate Chase’s Zelle strategy to senior leadership, external regulators, press, and policymakers
• Build strong stakeholder relationships and influence to partners to remove blockers for the team while establishing a culture of collaboration, execution, and inclusiveness
• Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation

• 10+ years of relevant general management, strategy, consulting, or product management experience with 3+ years of people management experience
• 8+ years industry experience in payments, banking, or financial services
• Ability to build relationships and influence stakeholders at all levels
• Team player with great interpersonal and leadership skills
• Strong written/verbal communication skills and executive presentation skills
• Calm under high pressure and tight delivery timelines
• Bachelor’s degree required;

Preferred qualifications, capabilities & skills:

• Advanced Degree Preferred