Philips Customer Relations Specialist 

United States, Tennessee, Nashville-Davidson 

160268342

Your role:

• Take a high volume of inbound customer calls and provide accurate, satisfactory answers to queries and concerns
• De-escalate situations involving dissatisfied customers, offering assistance and support towards an acceptable resolution following policies & procedures
• Effectively use CRM system and other applications to track call related information for auditing and reporting purposes (call notes/conversation, order, return, exchange, etc….)
• Place orders for customers accurately and efficiently utilizing our order entry tool/application. Upsell if applicable.

the right fit if:

• Associate’s, Bachelor’s degree or equivalent combination and/or relevant business experience preferred
• Desire to advance your career (sales, marketing, etc….)
• Strong PC skills, including experience using Excel, Office and Outlook.
• Ability to use technology but not limited to Skype, Genesys, Teams, Salesforce, SAP, Microsoft suite, etc…
• Bilingual ability to read, write, and speak French-Canadian and/or Spanish a plus
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this.

We are a health technology company. We built our entire company around the belief that every human matters, and westop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.

US work authorization is a precondition of employment. The company will not consider candidates whorequiresponsorship for a work-authorized visa, now or in the future.