PayPal Vice President Global Collections CoE 

France, Auvergne-Rhône-Alpes 

16024148

Job Description:

Responsibilities:

• Develop and maintain PayPal’s Collection and Recovery Policies and Procedures, requiring annual review and approval by various governance bodies at PayPal.
• Design industry-leading loss mitigation and collection strategies, driving constant improvement through design of experiments (DoE).
• Lead Collections and Recovery Operations teams to maximize collections effectiveness while focusing on process improvement, automation, and optimization of resources allocated. Drive a data-driven culture focused on iteration and innovation.
• Implement a Collections Process Analytics discipline, putting a risk and data-science lens on best time to call and omni-channel communication sequencing, while measuring NPS in Collections vs. established target
• Partner with Credit Risk Infrastructure & Data team to assess infrastructure needs and create a gap analysis benchmarking PayPal to industry capabilities. Design roadmap to address most critical needs.
• Develop strategic staffing roadmap, assessing best cost countries for various books of work within both Collections and Recovery, globally.
• Augment Recovery Management through introduction of new third-party agencies and increased competition between them. Institute weekly ‘horse race’ to drive agency-specific market share decisions
• Partner closely with Global Data Science and Credit Risk Analytics CoE to develop best-in-class delinquency forecasting models to drive capacity planning.
• Ensure compliance with regulatory guidance across loss mitigation programs, use of an automated dialer, TCPA, debt sales, and management of recovery agencies.
• Perform oversight of 1st-party and 3rd-party collections partners and servicers.
  

Qualifications:

• Bachelor's degree in a quantitative field; advanced degree preferred.
• 15+ years of experience in collections and recovery risk management and operations; US and International experience preferred.
• Proven track record of driving improvement in delinquency and loss performance across multiple product types, while optimizing collections and recovery expenses.
• Strong leadership and strategic planning skills with a focus on driving innovation and process improvement.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Knowledge of regulatory requirements related to loss mitigation programs and collections contact strategies.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$250000 to $360000

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.