JPMorgan Trade Lifecycle Analyst 

United States, Delaware 

158690395

Job responsibilities

• Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
• Drives product adoption through training and awareness initiatives
• Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
• Proactively gets involved with location-specific events and priorities to support employees

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in customer success or a relevant domain area
• Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
• Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
• Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
• Proficient in using virtual communication tools and technology platforms.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work independently and as part of a team.
• High level of professionalism and attention to detail