Amazon Support Engineer One Medical 

United States, North Carolina 

158542257

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.Reporting to the IT Manager, you will handle Helpdesk, and other IT needs from the internal user teams, solving a variety of daily technical challenges for a dedicated and mission-driven workforce.Key job responsibilities
• Deliver exceptional IT Support One Medical employees, ensuring timely and effective resolution of technical issues.
• Troubleshoot and resolve hardware/software issues across Windows, macOS and Chrome OS environments.
• Install, configure and maintain operating systems, applications and associated hardware.
• Maintain an accurate inventory of all computing equipment, including computers, monitors, printers, scanners and other peripherals.
• Ensure compliance with security policies, system configurations standards and HIPAA regulations.
• Collaborate with Mission Control leaders to proactively address IT needs.
• Participate in IT projects, including testing and implementation of new systems and technologies.
• Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date.
• Document IT processes and procedures to standardize workflows and enhance team efficiency.
• Mentor and provide guidance to other IT analysts.
• Own IT processes and contribute to process design and improvement initiatives.
• Be available for occasional off-hour and weekend work as needed for maintenance and critical support.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment