Uber Sr Operations Manager - Delivery Partner 

United States, West Virginia 

15795971

Your Impact in Role:

1. Provide insights to influence business decisions and strategy by collecting holistic feedback from delivery partners through conducting CSAT surveys and hosting biannual delivery partner dialogue forums.
2. Lead cross-functional collaboration to translate delivery partner feedback into action by aligning user needs with operational efficiency.
3. Enhance the delivery partner experience and strengthen brand reputation by implementing communication strategies and operational improvements.
4. Ensure regulatory adaptability and compliance by proactively adjusting and enforcing operational processes in response to evolving policies.

The Experience You’ll Bring:

1. Fluency in Japanese and business-level English
2. Strong analytical skills in quantitative and qualitative data – Ability to interpret numbers, extract insights, and translate them into actionable strategies. (SQL experience preferred.)
3. Data-driven problem-solving skills – Ability to analyze trends, identify root causes, and make informed decisions.
4. Project management experience in a fast-paced, cross-functional environment – Skilled at managing multiple stakeholders and driving projects to completion.
5. Proactive and results-oriented mindset – Self-motivated with a focus on driving impact.

Preferred Qualifications

1. Experience in CRM (Customer Relationship Management)
2. Knowledge of statistics is a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .