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Apple Genius Bar Support Insights Program Manager United States, Texas, Austin 157221477
Today
- Tracking performance over time, and sharing results and feedback to leadership and other partners.
- 4+ years of customer support experience and 2+ years retail or technical team leadership experience
- Proven track record analyzing complex datasets and insights turning numbers into narratives that drive action
- An expert-level understanding of Retail and AppleCare support strategies and operations
- Position requires up to 30% travel
- Expert user of Mac OS X, iOS, watchOS, tvOS, and Apple hardware
- Proficient in Excel, Numbers, Pages and Keynote applications
- Excellent verbal and written communication skills
- Proven track record of providing a high level of support to internal and external customers
- Ability to juggle competing priorities and shift focus to support changing needs of the business
- Ability to build strong working relationships with various teams across Apple, including at senior leadership level
- Demonstrates Apple’s values of inclusion and diversity in daily activities
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