Uber Senior Customer Support Specialist Arabic - Autonomous Vehicles 

United States, West Virginia 

156847744

About the Role

As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

What the You Will Do

1. Handle Customer Interactions via inbound/outbound phone and messaging
2. Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience
3. Provide accurate, valid, and complete information by using the right methods/tools
4. Have a strong understanding and knowledge of your LOB, staying up to date with changes, roll-outs and ongoing initiatives

Basic Qualifications

1. Excellent knowledge of English (written and spoken at C1 minimum)
2. Fluent Arabic
3. Strong Inbound OR Outbound phone- calls experience
4. Exceptional communication skills

Preferred Qualifications

1. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
2. Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
3. Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
4. An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
5. Passionate: A genuine passion for Uber and exceptional customer support experiences.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .